Payment Policy

If any products arrive damaged or broken, or if part of your order is missing, you must notify the company within 3 days of delivery.

1. Overview

At Dock Boxes Unlimited, Inc. (“we,” “us,” or “our”), we strive to ensure a secure, seamless, and transparent payment experience for our customers. This Payment Policy outlines the methods of payment we accept, how transactions are processed, and how we handle refunds and chargebacks.

2. Accepted Payment Methods

1. Credit/Debit Cards: We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover.
2. PayPal or Other Digital Wallets: You may use PayPal or other digital payment platforms (e.g., Google Pay, Apple Pay) if available at checkout.
3. Bank Transfers (Optional): We offer the option for direct bank or wire transfers for larger transactions. Additional fees or processing times may apply.
4. Alternative Payment Methods: We may accept checks, gift cards, or other alternative payment methods as explicitly indicated on the checkout page.

3. Currency

• All transactions on our website are processed in USD, unless otherwise stated.
• If you use a payment method that operates in a different currency, your payment method provider may apply additional conversion fees or exchange rates for which we are not responsible.

4. Pricing and Taxes

• Pricing: Product and service prices are displayed on our website. All prices are subject to change without prior notice.
• Taxes: You may be responsible for any applicable sales, use, value-added (VAT), or other taxes or duties imposed by local law. Taxes will be added at checkout if required by your region.

5. Payment Processing

1. Security: We use industry-standard encryption (e.g., SSL/TLS) to protect your payment information. Your financial data is processed through secure third-party gateways and is never stored on our servers in plain text.
2. Authorization: Upon placing an order, you authorize us to charge the applicable payment method for the total amount (including any applicable taxes, shipping, or fees).
3. Declines: If your payment method is declined, we will notify you and request an alternate method. We reserve the right to cancel or suspend your order until payment is confirmed.

6. Subscriptions and Recurring Billing (If Applicable)

1. Subscription Terms: If you sign up for a recurring service or subscription, you agree to be charged on a recurring basis (monthly, quarterly, or annually) as outlined during checkout.
2. Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date.
3. Cancellation: You may cancel your subscription at any time through your account settings or by contacting our support team. Canceling a subscription will end future charges but will not retroactively refund payments already made.

7. Refunds and Returns

1. Refund Eligibility: Refunds are subject to our Refund and Return Policy. If the product or service is eligible for a refund, we will process it once the request is approved.
2. Partial Refunds: In some cases, partial refunds may be issued for items or services that have been partially used, depending on the terms outlined in our Refund and Return Policy.
3. Processing Time: Once approved, refund processing times vary depending on your payment method and financial institution. It may take up to 5–10 business days for the funds to appear on your statement.

8. Chargebacks and Disputes

1. Chargeback Process: If you believe a payment was made in error, please contact us immediately at support@dockboxes.com or call 800-559-4269.
2. Resolution: We will make every effort to resolve any payment disputes amicably. However, if a chargeback is filed, we reserve the right to provide all necessary documentation to the financial institution to dispute the chargeback.

9. Failed Payments

• If a payment fails or is declined, we may immediately cancel or suspend access to any products, services, or subscriptions until payment is successfully processed.
• We will attempt to reprocess payment where applicable or contact you to update payment information.

10. Promotional Pricing and Discounts

• From time to time, we may offer promotional pricing or discounts. These offers are subject to terms and conditions and may be withdrawn at any time without notice.
• Promotional pricing applies only to orders placed within the promotional period. We do not provide retroactive discounts or refunds if you miss a promotion.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Updates to This Policy

We may update this Payment Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with a new “Last Updated” date. By continuing to use our services, you agree to the revised policy.

13. Contact Us

If you have any questions or concerns about this Payment Policy, or if you would like more information, please contact us at:

• Email: support@dockboxes.com
• Phone: 800-559-4269

Disclaimer: This sample policy is provided for general information purposes only and does not constitute legal advice. Requirements may vary based on jurisdiction, the nature of your business, and other factors. Always consult a legal professional to ensure your policies are compliant with all applicable laws and regulations.

To receive a refund or to return/exchange a product, please fill out the form below and be sure to state the reason for the return. Our support team will respond within 24 hours. All product sales in excess of 30 days are considered final and no refunds will be given.